Helm Support
Need help with Helm? Contact us about your account, dream credits, purchases, or technical issues.
Contact us
Email helm.dream.ai@gmail.com
When contacting us
Tell us what happened and include your app version if available. We will review your message and respond as soon as possible.
Deleting your Helm account
You can delete your Helm account and all of its data from inside the app at any time. You do not need to contact us first.
- Open Helm and make sure you are signed in.
- Tap the menu button in the top-left corner of the home screen.
- Tap your name at the bottom of the menu to open your profile.
- Tap Delete account.
- Type DELETE to confirm, then tap Delete permanently.
If you cannot access the app, email helm.dream.ai@gmail.com from the address on your Helm account and ask us to delete it. We will confirm once it is done.
What is deleted
Deleting your account immediately and permanently removes all of the following. There is no additional retention period, and none of it can be recovered afterwards:
- Your account and sign-in credentials
- Your profile, including your name
- All data associated with your account
- Your credit balance and credit history, including any unused paid credits
What is kept
We keep no copy of your profile or your data. Records of App Store purchases are held by Apple, not by us, and are subject to Apple's own policies — deleting your Helm account does not cancel or refund a purchase. Deleting your account does not restore or transfer unused credits, so please use them before you delete.